Could our inability to agree be holding us back from achieving meaningful social progress? What if AI could help us "fight better,” not by winning arguments but by resolving conflicts in ways that benefit our communities, businesses, and relationships? Flank’s innovative technology offers just that: a smarter, more empathetic approach to conflict resolution that could transform how we engage with one another. Today, we’re joined by Flank founder, CJ Tayeh, a human rights lawyer turned growth marketer turned social innovator. With a mission to address inequalities and power imbalances, especially around money, she explains how Flank’s AI companion acts as a mediator to foster trust and communication. We explore the different user experiences Flank serves, the careful research and development that went into its creation, and how joining Flank’s community can revolutionize conflict resolution. CJ also shares the challenges the startup faces, the role of interaction design in addressing them, and why high-quality data is crucial for effective AI-driven solutions. Don’t miss this fascinating conversation with serial innovator, CJ Tayeh!
Key Points From This Episode:
An overview of CJ’s journey into the emerging AI startup space.
How growing up in a high-conflict family has informed her work as a social innovator.
The problem Flank is focused on and how it aims to solve that problem with AI.
Perspectives on conflict resolution and the impact of joining Flank’s community.
How Flank’s AI companion acts as a mediator to foster communication and trust.
Different kinds of user experiences that Flank aims to cater to.
The amount of time, effort, and care that went into research and development.
Challenges that Flank faces and how interaction design can address them.
Why machine learning models are only as good as the data you train them with.
Links Mentioned in Today’s Episode:
Flank
CJ Tayeh on LinkedIn
CJ Tayeh on X
Will Larry on X
Will Larry on LinkedIn
Victoria Guido on X
Victoria Guido on LinkedIn
[Victoria Guido Email](thoughtbot.social@vguido)
thoughtbot
thoughtbot on LinkedIn
thoughtbot on X
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